Thank you for placing your order with us!
We wish you a very happy shopping experience with us. Please see below for more information regarding our return policy.
All returns must be postmarked within 3 days of the purchase date. All returned items must be new and in an unused condition.
To return an item, please email customer service at care@valleyka.com with a clear video that shows the product’s defects along with your Order ID. Your order will be picked up within 4 working days, and we’ll work on sending you a replacement within 4 working days upon receipt of the product by our team.
We do not offer refunds after orders have been shipped. In the case of a defective product, we do offer exchanges. Please email us at care@valleyka.com with a clear video that shows the product’s defects along with your clear Order ID. Your order will be picked up within 4 working days, and we’ll work on sending you a replacement within 4 working days upon receipt of the product by our team.
